TERMS, TAX, FEES, PRIVACY & REFUND POLICY

Business: Wallis Auto Detail
Jurisdiction: State of Texas
Sales Tax Rate: 8.25%
Card Processing Fee: 3.5%

By requesting an estimate, scheduling service, approving work, allowing service to be performed, or paying an invoice, the customer agrees to all terms outlined in this policy.

1. SALES TAX POLICY (TEXAS COMPLIANCE)

Wallis Auto Detail is required by Texas law to collect sales tax on taxable services, labor, and materials.

Taxable services may include, but are not limited to:

Vehicle detailing services
Maintenance details
Ceramic coating maintenance, inspections, and refresh services
Top-coat and booster applications
Labor and materials associated with taxable services
Add-on services and upgrades

Important clarifications:

Paying for a service through a business or classifying it as a “business expense” does not remove sales tax
Sales tax may only be removed if a valid Texas Sales and Use Tax Resale or Exemption Certificate is provided before service begins
EIN numbers, LLC documentation, or verbal requests do not qualify as tax exemption

If no valid exemption certificate is provided in advance, sales tax will be charged at 8.25%, as required by law.

2. TAX EXEMPTIONS & CERTIFICATES

To qualify for a tax exemption, customers must submit a fully completed and valid Texas Sales and Use Tax Resale or Exemption Certificate prior to service.

Wallis Auto Detail reserves the right to reject:

Incomplete or invalid certificates
Improperly used certificates
Certificates submitted after service, invoicing, or payment

3. SUBTOTALS VS. TAXES & FEES

Subtotals do NOT include taxes or fees

All prices shown on the website, estimates, packages, menus, messages, or verbal quotes represent the service subtotal only.

Sales tax and applicable fees are not included in the subtotal.

When taxes and fees are added

Taxes and applicable fees are calculated and added:

After the job is completed, once the final scope of work is confirmed, or
At the time the invoice is issued and paid

4. CARD PROCESSING FEE (3.5%)

A 3.5% card processing fee is applied to all payments made by:

Credit cards
Debit cards
Digital or electronic payment methods

The card processing fee:

Is not a tax
Covers third-party processing costs
May be avoided by cash or approved alternative payment methods (where applicable)

5. ESTIMATES, SCOPE & AUTHORIZATION

All estimates are non-binding and based on visible condition and information provided at the time of quoting.

Final pricing may change due to:

Vehicle condition differing from what was described
Additional labor required (pet hair, staining, heavy contamination, etc.)
Additional services requested or approved

Authorization to proceed constitutes approval of associated charges.

6. CERAMIC COATING WARRANTY VS. MAINTENANCE

Ceramic coating warranties cover the coating itself, not unlimited labor, maintenance, or refresh services.

Not included in the original coating installation price:

Warranty inspections or checkups
Decontamination services
Top-coat or booster applications
Maintenance details
Labor and product used during inspection or refresh visits

These services are billed separately to maintain coating performance and warranty compliance.

7. QUALITY CONCERNS, CORRECTIONS & PAYMENT OBLIGATION

Verified quality concerns will be addressed in good faith. However:

Corrections or touch-ups do not eliminate charges for services already performed
Completed services remain due and payable, even if corrections are scheduled
Withholding payment due to pending corrections is not permitted unless expressly agreed to in writing by management

8. RETURNS & REFUNDS

Services

All services rendered are non-returnable once performed.

Refunds

Refunds are not guaranteed and are evaluated case-by-case
Labor, time, and product used are non-refundable once applied
Dissatisfaction not reported within a reasonable timeframe may not be eligible for correction

Ceramic Coatings

The following are not grounds for refunds:

Normal wear or environmental exposure
Maintenance-related services
Top-coat or booster applications
Damage caused by neglect, improper washing, or external factors

9. INVOICES, PAYMENTS & OUTSTANDING BALANCES

Payment is required for all completed services
Invoices may include multiple services, vehicles, or dates
Outstanding balances must be resolved before scheduling additional non-warranty services

Failure to pay may result in scheduling holds or refusal of future service.

10. CHARGEBACKS & DISPUTES

Customers agree to contact Wallis Auto Detail directly to resolve billing concerns before initiating chargebacks or disputes.

Unjustified chargebacks may result in:

Permanent refusal of service
Submission of documentation to payment processors
Recovery of administrative costs where permitted by law

11. PRIVACY POLICY

Wallis Auto Detail collects only the information necessary to operate its business, including:

Name, phone number, email
Billing and payment information
Vehicle and service information
Communication records
Website usage data

Use of information:

Information is used to:

Schedule and perform services
Communicate about appointments, invoices, and services
Process payments
Maintain records and warranty documentation
Comply with legal and tax requirements

We do not sell or rent personal information.

Data security:

Reasonable administrative and technical safeguards are used to protect customer data. No system is 100% secure.

Third parties:

Information may be shared only with:

Payment processors
Scheduling or CRM platforms
Legal or regulatory authorities when required

12. LIMITATION OF LIABILITY

To the fullest extent permitted by Texas law:

Wallis Auto Detail is not liable for indirect, incidental, or consequential damages
Liability is limited to the amount paid for the specific service in question

13. GOVERNING LAW

This policy is governed by the laws of the State of Texas. Any disputes shall be resolved in Texas courts with proper jurisdiction.

14. POLICY UPDATES

Wallis Auto Detail reserves the right to modify this policy at any time.
The version published on the website at the time of service governs that transaction.

15. ACCEPTANCE OF POLICY

By booking, approving, or paying for services, the customer acknowledges they have read, understood, and agreed to this policy in full.

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